Metal Wall Art · Abstract Wall Art Painting · Wood Wall Art

Everything You Need to Know Before Ordering

Find clear intormation about ordering, payment, shipping, privacy and custom production before starting your project.

• Order Process - How do I place a custom order?

  ① 🖼 Send Your Request
  Share your artwork or reference image, size, material, frame option, quantity, and shipping address.
  ② 💬 Get a Quote
  We review your requirements and send you a quotation. A mockup can be provided if needed.
  ③ ✅ Confirm the Order
  Approve the design, specifications, price, and lead time.
  ④ 💳 Pay the Deposit
  Most custom orders start with a 50% deposit.
  ⑤ 🛠 Production Starts
  We begin custom production based on your approved order details.
  ⑥ 📦 Final Check & Shipping
  Final photos or videos will be shared before shipment, then the balance is paid and the order is shipped.

• Payment Methods - What payment methods do you accept?

  💳 We accept:

  • PayPal
  • Credit / Debit Cards
  • Bank Transfer
  • Western Union
  • Other agreed payment methods

  📌 Payment Terms:
  ① 50% deposit before production
  ② 50% balance after final inspection and before shipment

  🏢 For wholesale or project orders, payment terms can be discussed separately.

   

• Shipping Methods - How will my order be shipped?

  🚚 Available shipping methods:

  • DHL / FedEx / UPS for express delivery
  • Fret aérien for faster bulk shipping
  • Fret maritime for large wholesale orders

  📦 Packaging:
  Foam protection, reinforced cartons, and wooden cases when needed.

  🌍 We ship worldwide and recommend the best method based on size, weight, quantity, and destination.

   

• Privacy Policy- How do you protect my personal information?

  🔒 Your information is used only for:
  ① Inquiry reply
  ② Order processing
  ③ Production and shipping
  ④ After-sales support

  We do not sell or share your personal information for unrelated marketing purposes.
  Your custom images and designs will not be used publicly without permission.

   

• Refund Policy - Can I cancel or request a refund?

  ⚠ Custom orders are made to your requirements, so they cannot normally be cancelled once production has started.

  📌 Please note:
  ① Custom products are not eligible for full return or full refund in normal cases.
  ② If there is a problem, please contact us with clear photos or videos.
  ③ After review, we may offer a 20%–35% partial refund.
  ④ In approved cases, a product destruction video may be required.

  ❗ Please get our written approval before destroying the product.

  Because custom-made items cannot be resold, we appreciate your understanding.

   

• Custom Order Policy - What should I know before ordering?

  📝 Please confirm the following before production:

  • Artwork / reference image
  • Size and orientation
  • Material and color
  • Frame style
  • Quantité
  • Delivery address

  🎨 Handmade products may have slight differences in color, texture, or details, which are considered normal.

  🔁 Changes after production starts may cause extra cost and longer lead time.

  © Customers must ensure they have the right to use the images, logos, or designs submitted to us.